Seths
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Beyond CRM | Seth’s Blog
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Beyond CRM | Seth's Blog...

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Comfort and convenience | Seth’s Blog
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Comfort and convenience | Seth's Blog...

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The Net Promoter Score | Seth’s Blog
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More than two-thirds of the companies surveyed said that they used NPS methodology with their customers. Some are using it to measure employee ...

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Indifferent overhead | Seth’s Blog
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Indifferent overhead | Seth's Blog...

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Manipulation, indoctrination and addiction | Seth’s Blog
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They’re often related.It’s not unusual for someone to have more experience or knowledge than we do. If they use that knowledge to their ...

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Books don’t sell | Seth’s Blog
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That’s not true, actually. Books sell, but book doesn’t. The odds of a particular book selling a lot of copies are close to zero.The truth ...

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Bottom of the funnel | Seth’s Blog
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It’s easy to get focused on the public-facing mouth of the funnel.More followers.More impressions.More buzz, hype, promotion. Get ...

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“What’s the catch?” | Seth’s Blog
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“What’s the catch?” | Seth's Blog...

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Generational shifts in punditry | Seth’s Blog
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In 1970, when Walter Cronkite was narrating current events for the United States, he was 54 years old. Hitchcock made his last film when he was ...

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Other people’s problems | Seth’s Blog
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It’s surprisingly easy to be generous and find solutions to our friend’s problems.Much easier than it is to do it for ourselves. Why?...

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