Management
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How to Prove the ROI of Community Management (According to Experts)
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In a perfect world, my car would run on starlight and dreams, fries would taste good reheated, and we would never be asked to prove the ROI of community ...

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Why is Community Management Important?
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If you‘ve seen other posts I’ve written about community management, you know I used to manage a Facebook community for a TV station where I worked as a ...

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6 Community Management Trends To Know in 2024
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Brands build online communities around their target audiences.As consumer preferences change and technological advances offer more and more ...

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8 Challenges of Scaling Community Management (and How Pros Solve Them)
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You lost that lovin’ feelin’. Fun to hear on the oldies station. Not so fun to hear from your community members.But that’s the double-edged sword of ...

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6 Types of Community Management (+ Tips from the Experts Who Manage Them)
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Jenny Sowyrda, manager of community strategy and operations at HubSpot, shared a great analogy with me about community management:“As the community ...

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Community Management Metrics That Actually Help [Expert Interviews]
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They say if you can measure it, you can manage it. So how do you measure a community?That’s not a rhetorical question. If you want to manage a thriving ...

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7 Community Management Tools the Pros Actually Use [Expert Recommendations]
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Having a hard time finding clear info on community management tools? I’m not even a little surprised.“Community management” covers a wide range of jobs, ...

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12 Community Management Best Practices to Attract Your Biggest Advocates [From the Experts]
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If you’re trying to start or grow a community around your brand, these community management best practices might just do the trick.Good community ...

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Community Management Challenges and How to Overcome Them [Expert Tips]
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A few years ago, I had to manage a Facebook community for a TV station I was working for as a digital journalist. It was a completely new experience, and ...

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Building a Community Management Strategy That Actually Creates Connection
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The concept of managing communities may seem straightforward.But a community management strategy is what separates the ‘omg I love them!’ brands from all ...

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