connection
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Building a Community Management Strategy That Actually Creates Connection
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The concept of managing communities may seem straightforward.But a community management strategy is what separates the ‘omg I love them!’ brands from all ...

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Why Customer Connection Matters
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At INBOUND 2023, HubSpot CEO Yamini Rangan introduced changes to the customer journey driven by the recent surge of AI technology.Where people spend their ...

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The simple word replacement for connection
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What do we say when a customer or colleague says, “thank you”?For a long time, it was “you’re welcome.” This indicates that you put in some effort and ...

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