The concept of managing communities may seem straightforward.But a community management strategy is what separates the ‘omg I love them!’ brands from all ...
At INBOUND 2023, HubSpot CEO Yamini Rangan introduced changes to the customer journey driven by the recent surge of AI technology.Where people spend their ...
What do we say when a customer or colleague says, “thank you”?For a long time, it was “you’re welcome.” This indicates that you put in some effort and ...